Here are some answers to the questions we get most often. 

If there’s something that’s not answered here then please get in touch via our contact page here and we’ll be happy to help. 


Where’s my amazing bear stuff that I’ve ordered?

To see our current dispatch estimate have a look at our Shipping Info Page here.

Our working days are Mon-Fri & don’t include bank holidays.

Once your order has been posted you’ll get an email with tracking info in (check your junk mail). If your order is late then please drop us an email and we’ll look into it for you. contact@dontfeedthebears.co.uk


Can you rush an order out for me?…. I need it super soon!

Sorry but we can’t get them out any faster. We’re just two super cool people working as fast as we can. All t-shirts, jumpers & hoodies are hand printed to order and so we can’t just grab a t-shirt off a warehouse shelf and pop it in the post the next day. They’re more special this way & we’re told that they’re worth the wait. 


So… they look cool but are they ethically made?

Yes. Our t-shirts are made from 100% organic cotton. All our clothing is ethically made in WRAP certified facilities. We post everything out in plastic free, biodegradable paper and mailers. 


Can I order a different colour than the ones listed? 

Absolutely. We have lots of cool (and warm) colours but we don’t list every design in every possible colour combination. If you’ve seen a colour of t-shirt/ jumper that you’d like with a specific design on then we can do that. 

Simply drop us a message on our contact page & let us know what design/colour/size you’d like and we can send you over a payment link to complete your order.

Please note, as it’s a custom order we can’t exchange/refund unless there’s a fault so be sure to check the size before ordering. 


How do the t-shirts/jumpers fit? Do they come up big/small?

Our t-shirts and jumpers are a standard fit. Not too big, not too small, just right!

We use great quality tees & jumpers that wash well over and over & don’t shrink (please follow the washing instructions listed below). 

If (for example)  you usually wear a size Large in t-shirts then one of our Large tees should be perfect for you. 

If the size isn’t quite right then we’re always happy to exchange sizes for you. Just contact us here and we’ll send you information about how to exchange your item. 


Are your t-shirts long enough for tall people?

Yes - I (Tom) am quite tall myself and I always wear our t-shirts without showing any tummy!

I’m 6ft 3inch & I wear a Medium t-shirt (I wear a Large in our jumpers just because I prefere jumpers to be that little bit looser). 

Can I have an adult design printed smaller on a kids t-shirt?

Sorry we can’t. Because of the method we use to print t-shirts we can’t change the size of the design. We screen print our t-shirts & jumpers by hand - it’s an amazing way to print onto fabric and it originated almost 2000 years ago. 

Because of this, once we have a design exposed onto a screen, it’s a fixed size and won’t fit onto smaller t-shirts/jumpers than it was designed for. 

What’s your return policy?

We’re happy to exchange or refund your items if they’re not quite right for you. For exchanges please get in touch within 14 days of receiving your order & for refunds please contact us within 7 days of your order arriving. Full details of our exchange policy can be found on our exchange/refunds page here.

Where did the name Don’t Feed the Bears come from?

Well….Shortly before we started DFTB we (Lucy & Tom)  were on a road trip around Europe. We spotted signs in Croatia warning people ‘Don’t Feed the Wolves’ and ‘Caution, Brown Bears’. 

A little while later when we were back home in the UK we were opening our 1st little t-shirt shop and Lucy drew a big sign saying ‘Coming Soon’ Don’t Feed the Bears - thus the name was born. We still love the name to this day!


Do you ship overseas?

Yes. We ship all over the world. We use Royal Mail Tracked International Shipping so once your order has left us you can follow its journey to your doorstep! Outside the UK we are most popular in the US, Australia, Canada, France, Germany, the Netherlands & Scandinavia, but there’s not a country in the world that we haven’t sent our bear t-shirts to now! 


How much does shipping cost?

Shipping costs vary based on location and how much you have in your cart. Below are the costs for our most popular locations and shipping types. If you have any specific requirements, just drop us an email.

🇬🇧 United Kingdom

Tracked UK Shipping - £3.95


🇪🇺 Europe 

Tracked EU Shipping - £7.95


🇺🇸 United States/ Rest of World 🌍

Tracked US Shipping - £6.95


Some other boring legal info - just incase you need it.

Company Name: Don't Feed the Bears LTD

Company Address: Don't Feed the Bears, 24 Dartmouth Rd, Doncaster, DN4 6EW

Company Email Address: contact@dontfeedthebears.co.uk

Company Number:  11536933

VAT Number:  335011841