What is Clearpay?
Clearpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.
How do I use Clearpay?
Just shop on our website and checkout as usual. At checkout, choose Clearpay as your payment method. You will be directed to the Clearpay website to register and provide payment details (Visa or Mastercard). If you’ve used Clearpay before, just log in to your Clearpay account. Then complete your order – it’s that easy!
When will my items be delivered using Clearpay?
Clearpay orders are delivered within our standard delivery timeframes like any order from Don't Feed the Bears.
Visit our Shipping page for more information.
How do I return or exchange an item with Clearpay?
Clearpay returns follow our standard return process. Please note, refunds for Clearpay will be refunded from Don't Feed the Bears to Clearpay. We cannot provide an exchange or cash refund. As soon as the refund is processed it will drop into your Clearpay online account.
Can I use Clearpay if I'm an international customer?
Clearpay is only available to customers with a UK billing address. Customers with international billing addresses will not be able to create a Clearpay account.
How does the Clearpay payment schedule work?
All Clearpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks in equal instalments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Clearpay to make your payments early. Clearpay will then adjust the amount owed accordingly.
You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
What if I can't pay the installment?
If funds are not available at the time the automatic payment is due, you will be charged an £6 late payment fee by Clearpay. An additional £6 fee will be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order.
Where can I find our more about Clearpay?
If you have a question about your Clearpay account, please contact the free Clearpay customer support line at +44 808 164 9707 or use the contact form found here.